All HELVIA® products are covered by warranty according to European regulations: 2 years in the case of purchase by private person (B2C); 1 year in the case of purchase by company (B2B). The warranty is valid from the date of purchase shown in the purchase document (receipt in the case of private person; invoice in the case of company). The following cases/components are not covered by the above warranty:

  • All accessories supplied with the product;
  • Improper use;
  • Failure due to wear and tear;
  • Any unauthorized modification of the product by the user or third parties.

HELVIA must meet the warranty obligations due to any non-compliant materials or manufacturing defects, by remedying free of charge at HELVIA discretion by either repairing or replacing specific parts or the entire equipment. Any defective parts removed by a product in the event of a warranty claim become property of HELVIA.

In case of failure
During the warranty period, if the product shows failure symptoms, we invite you to contact the installer or retailer from which you purchased the product.

Alternatively, you can contact one of the service centers listed below. Please be noticed that before sending any products to a service center, you need to get an RMA number (Return Material Authorization), and shipping charges have to be covered by the owner of the product.

If product shipment is required, and in order to avoid damages due to transport, it is necessary to use the original packaging if available, along with all its parts and accessories (remote control, power adapter, connection cables, etc.). Also add a copy of the purchase document (receipt in the case of private person; invoice in the case of company) and a detailed description of the operating problems encountered.

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